Refund & Return Policy

Effective Date: August 2025 · Version 1.0 · Kaushalya Organics LLP

30-day money back guarantee. No questions. No forms. Just contact us.

We aim to respond to every refund request within 2 hours during business hours.

1. Our Promise

We started Muruq because Indian families deserve to know exactly what is in their food. If you are not completely satisfied with your Muruq order for any reason, we will make it right — no lengthy forms, no interrogation, no waiting weeks for a decision. Your trust matters to us more than any single sale.

2. One-Time Purchase — Refund Eligibility

You are eligible for a full refund if you contact us within 30 days of delivery for any of the following reasons:

Product arrived damaged or broken during transit
Wrong product or wrong size was delivered
Product was not delivered within 15 business days of order
Product quality does not meet our purity standards (dark colour, grainy texture, foul smell)
Product does not match the description on our website

3. Change of Mind Returns

If you change your mind after receiving your order, you may return the product within 30 days provided the pouch is unopened and the seal is intact. A partial refund will be issued after deducting the return shipping cost. Return shipping is arranged by the customer in this case.

4. Return Shipping Costs

Situation	Who pays return shipping
Damaged, wrong, or undelivered product	Muruq — we send you a prepaid return label
Change of mind after delivery	Customer — the cost is deducted from your refund

5. How to Request a Refund — 3 Simple Steps

Contact us within 30 days of delivery by email at support@muruq.in or WhatsApp at +91 96652 16465
Share your Order ID and a brief description of the issue (a photo helps but is not mandatory)
We review and approve your refund within 24 hours and process it to your original payment method

6. Refund Processing Timeline

Refund approved and initiated: within 24 hours of your request. Credit to your account: 5–7 business days, depending on your bank and payment method.

Payment method	Time to credit
UPI / Wallets	1–3 business days
Net Banking	3–5 business days
Credit / Debit Card	5–7 business days

You will receive an email confirmation when the refund is processed.

7. Subscription Cancellation & Refund

Within 3 days of subscription order placement: Full refund of that cycle, subscription cancelled immediately, no questions asked.

After 3 days: Subscription cancelled from the next billing cycle. The current cycle payment is non-refundable as the order has already been processed and dispatched. You will not be charged again.

To cancel: contact us via WhatsApp at +91 96652 16465 or email support@muruq.in. Cancellation is confirmed within 2 hours during business hours (Mon–Sat, 9:00 AM – 6:00 PM IST).

8. Non-Refundable Situations

Product has been used more than 30% of the pouch
Damage caused by customer mishandling or improper storage
Return requested after 30 days from delivery date
Subscription payment after the 3-day cancellation window
Bulk orders above 5 kg (custom terms apply — refer to your bulk order agreement)

9. Contact for Refunds

Email: support@muruq.in

WhatsApp: +91 96652 16465

Website: muruq.in

Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST

We aim to respond to every refund request within 2 hours during business hours. We will never make you wait, argue, or feel bad for requesting a refund. That is the Muruq promise.